Refund Policy

Damaged, incorrect or defective products

Contact us as soon as you notice damaged packaging, an incorrect or missing item, a quality problem or a product that does not match what was agreed. Share your order reference or ordering phone number, a description of the issue, and photos if available. Keep the product and packaging where it is safe to do so while we review the issue. Do not consume a product that appears unsafe.

We will review the details with you and arrange an appropriate resolution, such as a replacement or refund, in accordance with the issue and your applicable consumer rights. A product being opened to discover a defect does not by itself remove those rights.

Change of mind and cancellations

For food safety, we do not ordinarily accept change-of-mind returns of opened or used food products. Contact us before sending back an unopened product so we can confirm whether a return can be accepted and explain any return arrangements or charges. This does not limit remedies for defective or incorrectly supplied goods.

If you need to cancel, contact us promptly. We will check whether the order has been dispatched and explain the available options. Any amount already paid and any applicable refund will be discussed before the cancellation is completed.

Delayed or missing deliveries

If your order has not arrived within the delivery estimate confirmed in the chat, let us know. We will check with the delivery provider and explain the next steps, including any replacement, cancellation or refund available under the circumstances and applicable law.

Refund processing

Once a refund is approved, we will confirm the amount, payment method and expected processing time in WhatsApp. Refunds will normally be returned through the original payment method where possible, or another method agreed with you. Bank and payment-provider processing times can vary. Please contact us if a confirmed refund has not arrived within the time communicated.

The refund amount takes account of the amount actually paid, including any coupon discount. Where a return is needed, we will confirm collection or return instructions and responsibility for shipping costs before you send anything back.

Your consumer rights

This policy does not exclude or restrict your rights under applicable Indian consumer law. Please contact us with your order details if you believe an issue has not been resolved.